store policies

payment

all payments are made using major credit cards through the PayPal secure payment process on this site. a paypal account is not needed to make a purchase.

shipping

please view details for product specific lead times. all domestic orders qualify for free shipping and are sent via fedex ground. expedited shipping is available for an extra fee. international shipping is available. please email info@jefdesigns.com for a shipping quote estimate.

returns

unless otherwise stated, jefdesigns accepts returns of stock items up to 15 days from receipt of order with a 20% restocking fee. please email sales@jefdesigns.com to notify of a return. orders must be packaged carefully back into their original packaging. return shipping costs are paid by the customer. custom and made to order items are non-returnable.

damage

if for some reason your order is damaged when you receive it, please contact immediately. please keep all original packing material. photos of the damage may be necessary to file a claim.

custom

jefdesigns welcomes custom work. please contact info@jefdesigns.com to discuss your specific project.