store policies

payment

all payments are made using major credit cards through the PayPal secure payment process on this site. a paypal account is not needed to make a purchase.

shipping

domestic orders over $75 qualify for free shipping and are sent via fedex ground. expedited shipping is available for an extra fee. international shipping is available. please email info@jefdesigns.com for a shipping quote estimate.

returns

unless otherwise stated, jefdesigns accepts returns of stock items up to 15 days from receipt of order with a 20% restocking fee. please email sales@jefdesigns.com to notify of a return. orders must be packaged carefully back into their original packaging. return shipping costs are paid by the customer. custom and made to order items are non-returnable.

damage

if for some reason your order is damaged when you receive it, please contact immediately and we will send out a replacement. please keep all original packing material. photos of the damage may be necessary to file a claim.

custom

jefdesigns welcomes custom work. please contact info@jefdesigns.com to discuss your specific project.